Residential Testimonials

We had a great experience working with Rick and his team at Precise!  Thanks to Rick,  we are now able to enjoy our bonus room where our temperature is always perfect.  We will defintely recommend Precise to our friends! 

–Tammi Hanson - Holdingford, MN

From start to finish Precise was upfront and very professional. When Rick came out to take a look at my heating project he took everything into consideration of the options that I wanted. Not only did Rick just suggest the bare minimum to get my project accomplished, he asked questions like do you run out of hot water? Noting that the size of my hot water heater wasn’t large enough for the household, and suggested that now would be the time to install a different one since I use to heat my water with my wood boiler that was no longer going to be used. Along with other suggestions on how to get the most efficiency with my heating system that I was going to be installing. The other quotes that I received none of them gave these kinds of suggestions, and that is what made me go with Precise. 

I was also very impressed how prompt they were after I accepted their quote to get the ball rolling and get the install accomplished. The morning of the install Rick from Precise was on the site to show Scott what was going on and get the project started. The crew was very tidy and neat leaving everything just like they found it. After everything was installed and wired up Rick came back for a follow-up to make sure everything was up to my liking. Awesome people and awesome experience with Precise! Definitely, recommend them for any plumbing or heating needs!  

Thanks again.

–Jacob W.

5 Star all the way from customer service to the sales team specking the right system to professional knowledgable installation by their techs,  we have been pleased with the team and products from Precise.  

–Peter and Jennifer Hill

Respectful and professional staff from office calls, visits to our final installation.   

Lyle took the time to explain our furnace options for our home without pressuring us. They went above and beyond to help us out.  
Cody did a great job of installing our furnace.  We would highly recommend Precise to others.  
Thank you! 

–St. Cloud, Minnesota

We have been a long time customer of Precise and have always received outstanding customer service.  So when we needed to replace our furnace and A/C we expected the same and they did not disappoint.  Lyle worked with our budget, provided multiple quotes that made sense for our house size, etc and never tried to sell us something we didn't need.  Installation was clean and professional and they followed up a week later to make sure all was running correctly.  Precise cares about their customers and it shows.  We value this service in a time where it isn't always a five.  We highly recommend them and will continue to be long term customers 15+ years and counting. 

–Gary and Vicki L. - Sartell

I am very pleased with the service provided from the staff from Precise.   They were all very kind and did and awesome job of putting in the air conditioner and furnace.   They let us know what they were doing before they did something.  They were very neat about everything, made sure they didn't make a mess anywhere.   Cleaned everything up from boxes, parts old furnace and air conditioner.   They left the house very clean,  not one of them were afraid to work.   They did their best to get the heat on for us as soon as possible.   I would definitely recommend Precise to anyone in need of a furnace , air conditioner or anything else that they provide.   Lyle made sue he went over all of our options that we could choose from.  He looked everything over to make sure everything was the correct stuff for our house.  Helped us get a better rebate back option.   We are very happy and please with choosing Precise.  

–Marian R.

They were on time and very concerned about keeping things clean during install, made sure we understood all operations before they did each step and how to operate before leaving.  Cody and Shane were very polite.  Lyle explained our options and helped us through each step from picking which unit to getting rebates.  


We have found Precise to be excellent in their dealings with us.  All of the people are friendly, kind and efficient.  Plus - the men always clean up after their work is finished.  We have and will continue to recommend Precise.  Thank you for treating us so well.   

–Bob and Barb, St. Joseph, MN

We appreciate the hard work Cody and Shane did at our home on a very cold December day.   They arrived on time and introduced themselves as soon as they walked in the door.   Our new furnace is very quiet and efficient.  They hauled our our old furnace and air conditioner,  and left our basement very clean.  Lyle gave us 4 different estimates so we could choose what was best for our home.   It was our decision to replacer furnace and air conditioner at the same time.   We look forward to working with Precise in the future.  


I have to admit that anytime there is a more expensive purchase needed (in this case a new furnace) I want to consider the best options.  From the first introduction to the final inspection my experience with Precise was exemplary, Lyle was really professional, knowledgeable and cordial but, my favorite part of the experience was working with Precise installer,  Cody!! I am not sure if he knew it before he came but, our "cellar" (where the furnace should be installed) was a little bit unique and not all in a good way for him! Despite the challenges, he never complained, he was very professional in all that he did, was patient and very friendly with a great personality!! Even though Cody is a Vikings fan, and I am an extreme Packer fan.  I would give Cody an A+++!! Thank you for all you have done for us Precise and a special Thanks to Cody.  I will look for any opportunity to refer others to your fantastic program.
A very satisfied customer!  

– Jeanette Witham, Sauk Rapids, MN

From our first meeting with Lyle, until the last touches were changed on the humidifier, we were satisfied with the professionalism, respect and courtesy shown to us as customers.  Lyle was excellent in his presentation the different models and helpful in choosing the system for our house.  We never felt pressured to make a decision and Lyle accommodated us with a second visit when we had questions.  After experiencing our new furnace for almost a month,  we are satisfied customers and would recommend the Precise experience to new customers.

–Mary Jo and Ron Huls, Sartell, MN

Our experience with Precise was great.  We enjoyed working with Lyle.  Hopefully our new heating system works like it is supposed to for a long time to come.   Thanks!   

–Julie - Cold Spring, MN

We were so pleased with Precise, had a leaking water heater and received 3 estimates.  Precise was the best and their interaction with user the best also.   From Rich, to Brendan, Abbie in the office and Chris who did the installation all were very good. It is nice to work with competent and professional people.  Thank you so much!  

–Sharon Rohling - Sartell, MN

Such a wonderful experience!  Your staff is so knowledgeable, professional and friendly!  A BIG thank you to Abby for setting up all of our appointments, Cody for doing the duct cleaning and install and to Lyle for coming over numerous times to explain everything!  Thank you to everyone who helped give us a warm home again!  Fabulous Job!

–K&D, St. Cloud.

The service technician's that came to our home to install our new heating & AC unit, we top notched, very professional, very polite and very personal.  Their walk thru was done with detailed precision,  any and all concerns were taken care of on the spot.  What a great crew you folks have.  Lyle was more like a next door neighbor than a sales rep.  and the girls on the phone,  you cannot get any better than that!!!  Thanks for achieving your 100% customer satisfaction level with a very good job by both Cody and Scott!!

–Ralph and Linda Carver

I am happy with my decision to go with Precise.   The employee's are professional on the job.  I am more than likely to recommend Precise to my friends and family.   Thank you for all of your hard work!  

–Alex Barthel

My husband Alan and I were extremely satisfied with the work Precise employees did with plumbing and heating our new house.  All of the employees working at our construction site were pleasant, helpful, timely and were eager to answer any questions we had.   We would definitely recommend Precise to our friends and neighbors. 

–Laurie P.

I purchased my house in 2015 and had the Precise information on the furnace, the ignitor switch went out.  Precise was also pretty reasonable with getting me set up with a new air conditioner after my old one took a nose dive.   I got a good deal on an air conditioner and furnace together.   I am glad I chose Precise and I would definitely recommend them to my family and friends.   

–Sherry Mertens

Cody and Jordan were very pleasant to deal with.  They explained everything and walked me thru the operations of the system.  when they came into the house I felt very comfortable with them, even though I have them a hard time because they were very young(HA HA) I would recommend Precise and will definitely do business with them in the future.  

–Kathy Stromberg

Everything was explained clearly, work was done promptly and professionally,   The cost was presented as sensitively as a doctor telling you you have a disease. 

–Art & Judy Cotant

The guys did a good job working in a small space.  they made everything work and made it look good too!  They kept their area clean and when they left you didn't know that they had been there. 

–Tom and Carol Krueger - St. Joseph

I appreciated the prompt, courteous and efficient service from Precise.  The leaking faucet got fixed and the cost was reasonable.  I plan to call Precise for any of my future plumbing and heating needs because I know I can depend on them for excellent service!  

–Ms. K

I wanted to reach out and thank you personally.  I received a check for $50 today from Precise after I referred the Olson's.    I wanted to thank you and let you know it is really easy to recommend you to anyone!  You have helped my parent's with their air conditioner and a few others I know,  and I just want to thank you for the great service you are doing!

–Mike D.

I am very happy with my experience with Precise.  Lyle has been very helpful and professional with everything.  Josh did a great job and is a very good worker,  gets a lot done in short time.  Joe,  the plumber also did a great job works fast and doesn't waste a step. Both of these guys are really good workers and I know I have had 100's of employees and these guys are keepers!  

–Richard B.

Precise definitely goes above and beyond with their professional services.   They were thorough about exploring everything about the different size furnaces & which would be the best fit for our home.  Any questions we had they were answered professionally. They deliver a great product and service like none other.  They were neat, clean and professional.  We had a medical emergency while they were installing their salesman accuracy stepped in for us when we were not able to be there.   The installers made sure everything was in perfect order when they were finished.   

–George & Danna Bechtold

Lyle, Josh and Joe were friendly and knowledgeable about their work. We were very satisfied with the entire process from the written estimate through the final walk through after installation.  We would recommend Precise to family and friends. The entire staff was courteous, prompt and very efficient.  We would not call anyone else!!  Thank you Precise!   

–Very Satisfied Customers. Alan & Tina Beste

I was very pleased with the entire Precise experience.  Lyle did an outstanding job on presenting the product to me and answered all of my questions.  Josh and Joe did one of the most professional installations I've ever witnessed.  Josh also explained my new system tome and made it easy to understand.  Megan was also very nice and professional to speak to on the phone.   I'd recommend Precise to anyone.  

–Steve Katka

Very pleased with appraisal information - choice of boiler.
Installers were polite patient explained whatever we had questions about.

–Jeanna D.

Thanks to all of you for a great job!

–Mark T.

We are very satisfied with Precise knowledge and attention to all of the details of the job. With any building project there is always a "change of plans" Precise adjusted to every change that came about.
We had a choice of companies to do our work. Even though Precise was not the low bidder, without any doubt we went with there service and quality of work. The office staff was just as important as the field personnel. Thanks for a great experience!

–Jim J.

Our Experience with your staff (sales, installers & ownership) was top notch,  from the very first conversation to the final follow up.   First time we have ever had a service company follow up at the level Precise did.   I'd say you certainly follow your mission and motto "Because... We Care".  Our thanks go out to all of your staff from the front office to top of your management.  Thanks to Josh and Jeremy & Lyle for throughly educating us on the system. 

–Rock J.

Our experience with Precise was a positive one.   Lyle was there to answer any questions.  He was very detailed and explained everything well.   When the furnace was installed they were courteous and kind and did a thorough job when we called with a question about water leaking, Lyle came right out and resolved the problem.  Precise followed up as well to ensure our satisfaction.  Thank You! 

–Laura W.

Very Knowledgable on the overall systems and how they work together.  Precise took the time to explain this to us in thorough detail,  how are system worked, the variables in play and the pros & cons of each option.   Professional and friendly installers they took care to do a good job.   

–Ben B.

Our experience with Precise was one of professionalism and excellent service.  Lyle presented information in a concise and pleasant manner.  Josh was efficient and prompt with installation of our new furnace.  We are most pleased with the service we received from Precise and will be happy and pleased to tell our family and friends!  


“Dear Mike, Rick and Precise Refrigeration Team,
We are writing an open letter of recommendation to any potential customer of Precise Refrigeration. We interviewed several contractors before deciding to use Precise to install our geothermal heat pump system. It quickly became clear which contractors understood the technology and who was just pretending. We did a lot of research on geothermal systems before starting the process and it was crystal clear to us that Mike and Rick understood how to properly install the system in our home. They were trustworthy, displayed integrity and never tried to cut corners to save a few dollars along the way.
From the initial proposal to the final walkthrough we found the entire team at Precise to be punctual, neat, respectful, and extremely professional in both communication and behavior. We always felt at ease having either Scott or Aaron working in our home even if we were not there. We were informed about available rebates we didn’t even know existed. They made processing the paperwork a breeze.
The final result is a geothermal installation that looks professional and works properly creating a comfortable environment in our house. What more could anyone ask for in a contractor? It was truly a pleasure doing business with Precise Refrigeration.”

–Sincerely, Dan and Gayle Frolek

“On one of the coldest days this winter we came home from work to find our furnace not working. The temp in the house was at 40 degrees and falling fast.  We called around to many companies (including the company that installed the furnace) in attempt to find someone to help. After getting a lot of voice mails and recordings we came upon Precise. Not only did someone answer the phone, a service person was out quickly to help.
 Unfortunately our furnace could not be saved.  Precise not only had a staff member come out early the next morning to determine what new system would work best for us, they also provided us with heaters until the new furnace was installed. We now have a service contract with Precise to make sure we never have to come home to such an unexpected and cold surprise again. Every one we have worked with at Precise has been extremely friendly, polite, respectful and knowledgeable. We would definitely recommend Precise!!!”

–Mark and Susan C.

“I am writing this unsolicited letter to let you know that my wife and I were very impressed with the thoroughness and professional manner in which your company presented and installed our air conditioning and heating system.
It all started with the thorough presentation of the proposed new system to us. We appreciated your knowledge backing your suggestions, with our needs upper most in mind. You were prompt for your appointment and the urgency in which you responded to our needs.
We are real pleased with the installation. Every precaution was taken to ensure that damage to in and out of the home was nil. The servicemen were very professional and clean about their working area. The owners of your company stopping by to see that all was going well, was very impressive.
We are very happy with our air conditioning and heating system from Precise. It truly does everything that we were told it would do.”

–Ann and Bob Robinson

“Rick and I would like to that you again for the last minute install on our furnace. Everyone that has been involved has been very courteous, friendly, and sometimes it’s hard to find high quality people but your business definitely has! We definitely appreciate everything you all have done.”

–Rick and Heidi Nelson

“Thank you so much for standing behind your word for the $35 rebate and for advocating for your customers. We appreciate the effort you put forth for the extra $50 we received from Stearns Electric. We are very pleased with our air conditioning and with your professionalism. Thanks again—we highly recommend you!”

–Mike and Andreas Uetealf

“Very satisfied with the installation and professionalism of the contractor and personal.”

–Richard F.

“We are very impressed with the contractor and the team @ Precise. Our air conditioner is working great. All rooms are comfortable.”

–Tom and Kara W.

“I thought the team was courteous and friendly, was very prompt and clean. I was very pleased with their service.”

–Jolene W.

“I purchased our new American Standard Hybrid Heat Pump system from Precise because of the great service they provided on our previous system. The quality and professionalism of the new installation exceeded our expectations.”

–John Gagliardi